Quality Assurance Program
Screenpointe maintains the highest level of quality and the most stringent Quality Assurance Program in the country. Recruiting and selecting only the most skilled and experienced researchers and verification specialists enables Screenpointe to consistently deliver accurate, timely results.
The procedures set forth in our Quality Assurance Program for testing, selecting and monitoring our national network of court research specialists is second to none. Prior to becoming a Preferred Research Specialist, researchers are stringently tested for a period of three months. Upon reaching status of Preferred Research Specialist, our Quality Assurance Director continuously monitors all research and research specialists to guarantee only the most accurate, up to date information is being reported. This testing procedure entails submissions to guarantee research is physically conducted at the applicable courthouses.
Only by physically conducting research at the courthouse(s) can clients receive the most up-to-date, accurate, thorough research possible. Submissions to researchers also include varying factors and identifiers to ensure thorough research is being conducted and to ensure that all records are found and reported. This procedure is most importantly put forth because it assists in finding records that otherwise may have been missed (due to applicants disguising true identities of name, dates of birth, incorrect social security numbers as well as court personnel data entry errors).
• National Network of Experienced Court Research Specialists
• OnSite Criminal Records Research
• Skilled and Experienced Staff of Verification Specialists & HR
• Extensive Research and Verification Methods
• Information Obtained Source Direct to Ensure Accuracy and
• Continuous Blind Test Submissions to Court Research Specialists,
Verification Specialists and Providers to Ensure Maximum Accuracy,
Thoroughness and Quality Levels.
• Re-Verifications of Derogatory or Negative Findings Conducted Prior
to Final Reporting
• Reports Reviewed by Quality Control Analyst prior to Final Reporting
• Easy to Read, Color Coded Reports in Laymen Terms
• Full Compliance with FCRA and State Reporting Laws