Mission, Philosophy & Service Standards
To be the standard by which all professional screening services are measured regarding integrity, expertise, legal compliance, quality and support.
To be the leading provider in delivering high quality, accurate, timely, cost-effective information to empower employers with the ability to make informed hiring decisions, and provide a safer environment for all.
Philosophy & Service Standards
At Screenpointe, we have a reputation of quality and reliability. We realize our success would not be possible without the ongoing confidence and support demonstrated by our client-partners. Our commitment is to build a longstanding partnership with our valued clients. We achieve this goal by understanding and implementing a screening program to meet the needs of our clients, all the while providing fast and accurate critical information, and delivering the utmost level of quality and customer support.
Each and every Screenpointe client-partner can expect:
Courtesy & Respect. Your views and needs are important to us, and, in return, you can expect professional assistance, objectivity and confidentiality. You will be assisted by respectful, responsive, and knowledgeable personnel.
Quality. Our client-partners can be assured they are receiving the utmost level of accuracy and quality in our services. Screenpointe obtains essential information directly from the source. All information gathered by the Screenpointe team is reliable, accurate and up to date (i.e., on-site courthouse research, etc).
Timeliness. Screenpointe realizes the time constraints placed upon human resource professionals and the importance of obtaining critical information in a timely manner. Screenpointe offers the industry’s fastest turnaround, and our fully automated, web-based solution is available anytime from anywhere. Our turnaround of all research averages 4-36 hours, which means you can verify your candidate’s qualifications and background quickly and avoid losing them to another employer.
Accessibility and Responsiveness. Screenpointe’s client-partners are assigned a dedicated Client Account Manager who is accessible by phone, fax and email. Our Client Account Managers work directly one-on-one with our client partners, helping to implement and maintain client protocols, ensuring the delivery of accurate and timely results, and assisting our clients with all their screening needs. Our client-partners can be assured they will receive immediate assistance, attention and support from the Screenpointe team.
Knowledgeable Staff. Our staff is comprised of highly trained, knowledgeable, experienced professionals (paralegals, investigators, court research specialists and human resource professionals) who are responsive to our customers, are dedicated, motivated and capable of assisting clients with all their screening needs.
Legal Compliance. Screenpointe assists clients in understanding and meeting the challenges of the Fair Credit Reporting Act (FCRA) as well as other federal and state laws (i.e., ADA, Civil & Privacy Rights, DPPA, EEO, FACTA). Our Founder and President is a noted expert on the FCRA and other legal aspects of background screening, and is often invited to speak and educate human resource professionals on such subjects. Screenpointe provides clients with all necessary disclosures, adverse action letters, and other critical forms to ensure clients remain FCRA and state-law compliant.
Convenience. Screenpointe offers various communication tools and methods to meet the needs of all our clients –toll-free phone, toll-free fax, email, as well as our state of the art web-based online system. Screenpointe Online is a user-friendly, web-based system allowing our clients the ability to order online, review real-time status of reports, receive reports directly by fax or email, and much more … available anytime, anywhere.